Frequently asked questions about LinkAssist features, billing, security, and more.

Frequently Asked Questions

Find answers to the most common questions about LinkAssist.

Account & Authentication

Why does LinkAssist need LinkedIn access?

We need access to:

Post on your behalf -To publish scheduled content
Analyze your writing style -To match AI-generated content to your voice

We do not access your private messages, connections list, or perform any actions without your explicit approval.

Is my LinkedIn account safe?

Yes. We use secure industry-standard authentication. Your LinkedIn password is never shared with or stored by LinkAssist. All credentials are encrypted and securely stored.

Can I disconnect my LinkedIn account?

Yes. Go to Settings → Connections → Disconnect LinkedIn.

Note: After disconnection, you won't be able to publish posts until you reconnect.

Can I use multiple LinkedIn accounts?

Currently, each LinkAssist account connects to one LinkedIn account. For multiple LinkedIn profiles, you would need separate LinkAssist accounts.

Content & AI

How does the AI match my writing style?

The AI learns from:

Your onboarding questionnaire responses
Professional context you provide
Past LinkedIn posts (if you share them)
Your content preferences and settings

The more context you provide, the better the AI matches your style.

Can I edit AI-generated posts?

Absolutely! We encourage you to edit and personalize AI-generated content. The AI provides a strong starting point, and your personal touches make it authentic.

What if I don't like the generated content?

You have several options:

Regenerate -Get a completely new version
Edit manually -Modify the content yourself
Provide guidance -Try a more specific topic

Does LinkAssist post automatically?

Only posts you explicitly schedule or approve. You have full control over what gets published and when.

Are posts unique or could they be flagged as AI-generated?

Each post is generated uniquely for you based on your specific context and topic. We design content to sound natural and personal. However, we always recommend adding your personal touches to make content authentically yours.

Chrome Extension

Does the extension work on all LinkedIn pages?

The extension works on:

LinkedIn feed
Post pages
Profile pages

Some restricted areas (LinkedIn Learning, Admin tools) may not support the extension.

Why isn't the AI button showing?

Check that:

You're logged into the LinkAssist extension
The extension is enabled in Chrome
You're on a supported LinkedIn page
You've refreshed the page after installing

Is extension data synced with the main app?

Yes, your swipe file, authentication, and usage limits are synced in real-time between the extension and web app.

Billing & Subscription

What happens after my trial ends?

You're automatically moved to the Free plan (5 posts/month). No charges are applied unless you choose to upgrade.

Can I cancel anytime?

Yes, cancel anytime from Settings → Billing → Cancel Subscription. You'll retain Pro access until the end of your current billing period.

Do you offer refunds?

We offer full refunds within 7 days of purchase if you're not satisfied. Contact support@linkassist.ai with your transaction ID.

Is GST included in pricing?

For Indian users, GST (18%) is added to the plan price. The total amount (including GST) is shown during checkout, and GST breakdown appears on your invoice.